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IN A NUTSHELL…

As a Retail Sales Associate/Budtender, you are the face of our dispensary locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining dispensary standards, and fostering a welcoming environment.

Schedule Requirements: Varying shifts including both opening and closing, weekdays and weekends, max of 30 hours weekly

Compensation: While our range is $16.52 to $21.17, we bring in all of our retail sales associates at $17.50 an hour plus tips

Worksite Location: 160 Washington St, Brookline, MA 02445

Additional Information: This is a hybrid role meaning the Retail Sales Associate will be working in store as well as conducting deliveries. This requires a valid MA state driver's license and a clear Motor Vehicle Record.

WHAT YOU WILL BE DOING:

Drive Sales and Revenue:

Utilize upselling and cross-selling techniques to increase sales
Meet or exceed individual and team sales targets
Stay informed about current promotions sales, and programs and sales to inform customers effectively

Customer Service:

Greet and assist customers, ensuring a positive shopping experience
Provide detailed product information and recommendations
Handle customer inquiries, complaints, and returns professionally
Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
Package pre-orders efficiently and accurately for reserve ahead pickups
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
Deliver products to customers in the store or via home delivery

Store Operations:

Operate POS and any auxiliary sales systems and handle sales transactions accurately
Maintain a clean, organized, and well-stocked sales floor
Assist with inventory management, including receiving and stocking merchandise
Set up and dismantle promotional displays and visual merchandising
Follow all state regulations pertaining to certified Cannabis retailers
Other duties as assigned

Compliance and Record-Keeping:

Maintain accurate records of sales and customer interactions
Ensure compliance with HIPAA and other regulatory requirements
Follow loss prevention guidelines and monitor for suspicious activity

EXPERIENCE AND SKILLS YOU’LL BRING:

Required:

Age 21 or over (Industry Requirement).
High School Diploma or equivalent (Industry Requirement).
Valid Government-Issued Photo ID (Industry Requirement).
Flexible schedule, including evenings, weekends, and holidays.
1 year of experience in retail or a related customer service role.
Proficiency in operating POS systems and handling transactions.
Strong communication and organizational skills.
Ability to manage multiple tasks and resolve issues promptly.

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY:

Class D Driver’s License (Massachusetts) / Class E Driver's License (Florida)

Must present a current DMV printout with none of the following violations:

Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years.
Two or more other moving violations and one at fault accident in the last three years.
Two or more fault accidents in the last three years with no moving violations.
No more than 3 moving violations or chargeable accidents in the past.

Preferred:

Experience in the Cannabis industry.
Familiarity with inventory management systems.
Ability to speak another language to assist guests.

PHYSICAL REQUIREMENTS:

Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift.
Ability to assist with lifting stock and materials.
Occasionally positions self to retrieve product or material in the store throughout the duration of the shift.

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY:

Must be able to remain in a seated position inside the vehicle for extended periods
Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
Comfortable working in a fast-paced retail environment
Ability to bend in repetitive motion

WHAT YOU GET:

Employee discount.
Balance and flexibility; paid time off, paid parental leave, flexible work arrangements.
401k enrollment.
Pet Insurance.
Tuition Reimbursement Programs.
Consistent, reliable benefits; full medical / vision / dental (full time only).

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